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Help / FAQ

Store overview

Our web store is typical of online shops in that the customer needs to go the through a series of steps.

  1. Ensure that your country is set
    Please see:
    • Why are there multiple web stores?
    • What store should I be using?
    • How do I change my default store? (optional, but highly recommended)
  2. Create a store account (optional)
    Your email address, password, name, billing address, postal address etc are collected from you and securely stored. These details will be retrieved the next time that you log on so you will not have to enter them again. You can update these details any time you like (once you have logged in).
    Please note that this is an optional step as you can purchase as a guest, in which case your details are not kept “on file” for future shopping sessions.
    Please see:
    • How do I create a store account?
  3. Let’s go shopping
    Please see:
    • How do I shop on the web store?
  4. Checking out
    Please see:
    • How do I finalise my purchase?
    • How do I claim my coupon discount (if you have one)?
    • What payment methods are available?
    • Entering credit card information
    • Important information for VISA and MasterCard payments in Canada, US and UK.

What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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