Shipping & Returns

Sales Taxes

For orders from outside South Africa, taxes and duties that may be applicable in your jurisdiction/country are your responsibility.

Shipping

All shipping is calculated on the value of the order.

To a South African destination (via South African Post):
R200 and under = R50 shipping
Over R200 = R60 shipping
Over R400 = R80 shipping
Over R1000 = R100 shipping

To a South African destination (via Aramex courier bag):
R100 shipping
Please note that if the bag is not large enough for your order we will contact you to discuss a shipping solution.

To Botswana, Namibia, Nigeria, Zambia and Zimbabwe
R200 and under = R100 shipping
Over R200 = R120 shipping
Over R400 = R200 shipping
Over R1000 = R400 shipping

Rates do not include any charges for customs fees, duties or import taxes, only for the shipping from South Africa to the country of delivery. Upon delivery of package any additional customs or import tax fees will be required to be paid by the customer to the relevant authority of the country in which they live.

Warning: As a high percentage of shipments outside of South Africa are reported as undelivered, Creation Ministries cannot reship at no charge orders which are sent outside of South Africa.

Returns and Refund Policy

If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.

Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.

It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).

Enclose a copy of the CMI invoice, or note CMI invoice number in cover letter. If unknown, provide complete title information, the purchasers name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.

If an exchange/credit is not suitable, refunds are made by check/cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).